Professional Experience

SPOL English Academy (South Korea)
2015 – Present

ESL Teacher

  • Successfully teach English to elementary students at various levels in small class sizes, providing for hands on, one-on-one learning.
  • Responsible for thorough, one-on-one tutoring outside the classroom.
  • Grade and provide appropriate feedback on oral and written work.
  • Thoroughly devise, write, and produce new materials, including audio and visual resources.

Subway
2005 – 2010; 2013 – 2015

Technology Coordinator (2013 – 2015)

  • Serve as Technology Coordinator consultant for four different stores for the Subway Franchise, providing advanced and strategic technological solutions to maximize and enhance business efficiency.
  • Provide advanced strategies of how technology can be used to achieve goals, including the use of existing and emerging technologies.
  • Personally perform all functions and procedures necessary to install and maintain network hardware and software, and configure local workstations as needed.
  • Thoroughly coordinate and oversee installation routines of hardware & software.
  • Successfully develop and maintain network procedures to ensure regular system backups on a timely basis.
  • Responsible for managing the transition from our outdated POS software to our new, modern POS software.
  • Personally set-up an internal FoIP (fax over IP) system between the stores and the main office reducing our phone carrier costs.

Restaurant Manager (2013 – 2015)

  • Responsible for supervising the daily operations at a Subway restaurant that was in the top 25 in sales in the Cleveland area.
  • Successfully accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
  • Thoroughly communicated job expectations, including the planning, monitoring, appraising, and reviewing of job contributions.
  • Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
  • Provided outstanding customer service, sucessfully resolving any and all customer grievances and inquiries.

Sandwich Artist (2005 – 2010)

  • Personally prepared food, provided customer service, assisted in inventory, and performed cash reconciliation.
  • Completed Information Technology projects as needed.

Lee Hye Yeon English Academy (South Korea)
2010 – 2012

ESL Teacher

  • Successfully taught English to students at various levels and various class sizes.
  • Primarily focused curriculum on conversational English.
  • Helped design curriculum for students and training material for other foreign teachers.
  • Developed strategic curriculum based upon pronunciation techniques, quizzes, textbooks and computer lessons.
  • Graded and provided appropriate feedback on oral and written work.
  • Thoroughly devised, wrote, and produced new materials, including audio and visual resources.

Harvest Fellowship
2009 – Present

IT Trainer (Volunteer Work)

  • Successfully train users on Microsoft Windows, Microsoft Office, and on how to efficiently and expeditiously set-up and use email accounts.
  • Provide personal support via remote desktop viewing.

Burger King
2001 – 2005

Assistant Manager (2004 – 2005)

  • Personally supervised shifts and managed training.
  • Hand selected to give presentations on training management practices to store managers throughout the franchise.
  • Thoroughly revised job descriptions and employee and management handbooks.
  • Successfully accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
  • Thoroughly communicated job expectations, including the planning, monitoring, appraising, and reviewing of job contributions.
  • Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
  • Provided outstanding customer service, sucessfully resolving any and all customer grievances and inquiries.

 Professional Guest Expert (2002 – 2004)

  • Personally provided optimal customer service to customers, and trained team members to do likewise.

 Team Member (2001 – 2002)

  • Assisted in food preparation, and excelled in customer service.