Walmart Pharmacy
2021 – Present
Pharmacy Technician
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Prepare and process medical insurance claim forms and records.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Make telephone calls to Physicians, customers, and patients.
- Register all related sales on the assigned cash register; collect and handle cash.
State Farm
2020 – 2020
Insurance Account Representative
- Advised and counseled customers through precise communication which insurance plans best suited their needs and budget
- Aided clients with premiums, effective dates, policy terminations, and additional policy riders
- Handled high call volume of inbound/outbound calls in the range of 100+ calls a day.
- Worked cold and warn leads to develop the agent’s book of business.
Subway
2005 – 2010; 2013 – 2015; 2018 – 2020
Assistant General [Multi-Unit] Manager (2018 – Present)
- Responsible for supervising the operations of four Subway restaurants.
- Trained and coached employees to Subway standards.
- Responsible for weekly product orders for multiple locations
- Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
- Provided outstanding customer service, successfully resolving any and all customer grievances and inquiries.
Technology Coordinator (2013 – 2015)
- Serve as Technology Coordinator consultant for four different stores for the Subway Franchise, providing advanced and strategic technological solutions to maximize and enhance business efficiency.
- Provide advanced strategies of how technology can be used to achieve goals, including the use of existing and emerging technologies.
- Personally perform all functions and procedures necessary to install and maintain network hardware and software, and configure local workstations as needed.
- Thoroughly coordinate and oversee installation routines of hardware & software.
- Successfully develop and maintain network procedures to ensure regular system backups on a timely basis.
- Responsible for managing the transition from our outdated POS software to our new, modern POS software.
- Personally set-up an internal FoIP (fax over IP) system between the stores and the main office reducing our phone carrier costs.
Restaurant Manager (2013 – 2015)
- Responsible for supervising the daily operations at a Subway restaurant that was in the top 25 in sales in the Cleveland area.
- Successfully accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Thoroughly communicated job expectations, including the planning, monitoring, appraising, and reviewing of job contributions.
- Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
- Provided outstanding customer service, sucessfully resolving any and all customer grievances and inquiries.
Sandwich Artist (2005 – 2010)
- Personally prepared food, provided customer service, assisted in inventory, and performed cash reconciliation.
- Completed Information Technology projects as needed.
SPOL English Academy (South Korea)
2015 – Present
ESL Teacher
- Successfully teach English to elementary students at various levels in small class sizes, providing for hands on, one-on-one learning.
- Responsible for thorough, one-on-one tutoring outside the classroom.
- Grade and provide appropriate feedback on oral and written work.
- Thoroughly devise, write, and produce new materials, including audio and visual resources.
Lee Hye Yeon English Academy (South Korea)
2010 – 2012
ESL Teacher
- Successfully taught English to students at various levels and various class sizes.
- Primarily focused curriculum on conversational English.
- Helped design curriculum for students and training material for other foreign teachers.
- Developed strategic curriculum based upon pronunciation techniques, quizzes, textbooks and computer lessons.
- Graded and provided appropriate feedback on oral and written work.
- Thoroughly devised, wrote, and produced new materials, including audio and visual resources.
Harvest Fellowship
2009 – Present
IT Trainer (Volunteer Work)
- Set up and maintain the VoIP phone system including configuring IVR settings.
- Successfully train users on Microsoft Windows, Microsoft Office, and on how to efficiently and expeditiously set-up and use email accounts.
- Provide personal support via remote desktop viewing.
Burger King
2001 – 2005
Assistant Manager (2004 – 2005)
- Personally supervised shifts and managed training.
- Hand selected to give presentations on training management practices to store managers throughout the franchise.
- Thoroughly revised job descriptions and employee and management handbooks.
- Successfully accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Thoroughly communicated job expectations, including the planning, monitoring, appraising, and reviewing of job contributions.
- Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures.
- Provided outstanding customer service, sucessfully resolving any and all customer grievances and inquiries.
Professional Guest Expert (2002 – 2004)
- Personally provided optimal customer service to customers, and trained team members to do likewise.
Team Member (2001 – 2002)
- Assisted in food preparation, and excelled in customer service.